warchazer4 Posted July 13 warchazer4 Posted July 13 I used to love the thrill of the game and I’ve had my fair share of wins on other sites, so I trusted 1Win like many others do. But right now, there’s zero thrill, just frustration. On July 10 at ~03:00, I deposited $130 via card. The money left my bank (statement attached), but it never appeared in my gaming account. I immediately raised a ticket (SPP‑876438) and sent them all the proof: bank statement, screenshots of the transaction, and every single chat message with support. Five days later, I’m still stuck on the same question: where is my $130? The replies I’ve got are just generic templates; no real explanation, no ETA, no solution. If you’ve been in this situation with 1Win (or any similar platform) and managed to get your funds sorted, please share what you did. Any advice, contacts, or even stories of similar cases would be really appreciated. Thanks for reading and for any help you can offer. Link to comment https://invision.prod.aws.1winforum.com/topic/1660-title-%F0%9F%9A%A8-helpwarning-1win-took-my-130-deposit-and-won%E2%80%99t-tell-me-where-it-is%C2%A0%E2%80%94%C2%A05-days-of-no-real-answer/ Share on other sites More sharing options...
Ivan 1win Posted July 13 Ivan 1win Posted July 13 1 hour ago, warchazer4 said: I used to love the thrill of the game and I’ve had my fair share of wins on other sites, so I trusted 1Win like many others do. But right now, there’s zero thrill, just frustration. On July 10 at ~03:00, I deposited $130 via card. The money left my bank (statement attached), but it never appeared in my gaming account. I immediately raised a ticket (SPP‑876438) and sent them all the proof: bank statement, screenshots of the transaction, and every single chat message with support. Five days later, I’m still stuck on the same question: where is my $130? The replies I’ve got are just generic templates; no real explanation, no ETA, no solution. If you’ve been in this situation with 1Win (or any similar platform) and managed to get your funds sorted, please share what you did. Any advice, contacts, or even stories of similar cases would be really appreciated. Thanks for reading and for any help you can offer. Hello there! For tailored support, kindly contact our support team in the app or website so we can help you with this. 🫡 Your question cannot be resolved in this topic, as there are no support team members. Link to comment https://invision.prod.aws.1winforum.com/topic/1660-title-%F0%9F%9A%A8-helpwarning-1win-took-my-130-deposit-and-won%E2%80%99t-tell-me-where-it-is%C2%A0%E2%80%94%C2%A05-days-of-no-real-answer/#findComment-14400 Share on other sites More sharing options...
HeadStalker Posted July 14 HeadStalker Posted July 14 I always have this problem, I invest, the money is deposited into my account after 2 3 days, the support team responds with ready-made templates, it just does not provide any support, the problem is not tried to solve it. Link to comment https://invision.prod.aws.1winforum.com/topic/1660-title-%F0%9F%9A%A8-helpwarning-1win-took-my-130-deposit-and-won%E2%80%99t-tell-me-where-it-is%C2%A0%E2%80%94%C2%A05-days-of-no-real-answer/#findComment-14403 Share on other sites More sharing options...
warchazer4 Posted July 14 warchazer4 Posted July 14 10 hours ago, Ivan 1win said: Привет! Для получения индивидуальной поддержки, пожалуйста, обратитесь в нашу службу поддержки в приложении или на сайте, чтобы мы могли вам помочь. 🫡 Ваш вопрос не может быть рассмотрен в этой теме, так как здесь нет сотрудников службы поддержки. Они отвечают шаблонами готовыми "когда будут готово тогда будет готово "и их вообще не волнует Link to comment https://invision.prod.aws.1winforum.com/topic/1660-title-%F0%9F%9A%A8-helpwarning-1win-took-my-130-deposit-and-won%E2%80%99t-tell-me-where-it-is%C2%A0%E2%80%94%C2%A05-days-of-no-real-answer/#findComment-14415 Share on other sites More sharing options...
Ivan 1win Posted July 14 Ivan 1win Posted July 14 54 minutes ago, warchazer4 said: Они отвечают шаблонами готовыми "когда будут готово тогда будет готово "и их вообще не волнует Доброе утро! Если вам так ответили, значит коллеги занимаются вашим вопросом но решения пока не могут предоставить. Стоит просто подождать и коллеги обязательно вернутся к вам 🫡 Link to comment https://invision.prod.aws.1winforum.com/topic/1660-title-%F0%9F%9A%A8-helpwarning-1win-took-my-130-deposit-and-won%E2%80%99t-tell-me-where-it-is%C2%A0%E2%80%94%C2%A05-days-of-no-real-answer/#findComment-14416 Share on other sites More sharing options...
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