Dear 1win Security Team, I am writing to report a serious issue concerning my 1win account and the disappearance of a significant amount of funds. 1win Account ID: 96639266 I had approximately 172,000 PKR available in my 1win account. I attempted to withdraw these funds through Easypaisa, but instead of the withdrawals being successfully processed, multiple withdrawal requests were cancelled. According to my transaction history, I can see several cancelled Easypaisa withdrawal requests, including: Rs 24,305 — Cancelled Rs 49,000 — Cancelled Rs 49,000 — Cancelled Rs 50,000 — Cancelled Rs 50,000 — Cancelled Rs 50,000 — Cancelled The cancellations occurred at different times, including around 01:15 AM, 03:00 AM, 03:01 AM, and 03:25–03:26 AM on September 11, 2026. My concern is not simply that the withdrawals were cancelled. My main concern is what happened to the funds after the withdrawals were cancelled. After these withdrawal attempts were cancelled, the money that I expected to be returned to my 1win account balance is now missing. I did not knowingly withdraw or receive these funds through another successful transaction, and I cannot see where the balance has gone. I have screenshots of my transaction history showing the cancelled withdrawals and can provide them as evidence. I would also like to point out that I have already completed identity verification/KYC verification for my 1win account. Therefore, I have cooperated with the required verification procedures and provided the necessary identification information to verify my account. I respectfully request that your Security/Payments team conduct a full transaction and balance audit of Account ID 96639266. Please provide me with: The exact balance of my account immediately before the withdrawal attempts. The exact details of every withdrawal request made during this period. The reason each withdrawal was cancelled. Confirmation of whether the funds from each cancelled withdrawal were returned to my account. If the funds were not returned, the exact transaction/account entry where they were transferred or deducted. The transaction IDs/reference numbers associated with these movements. A complete explanation of how approximately 172,000 PKR became unavailable. Immediate restoration of any funds that were incorrectly deducted or failed to return after the cancelled withdrawals. I am specifically requesting a transaction-level reconciliation rather than a generic response stating that my withdrawal was cancelled. A cancelled withdrawal does not explain why my available balance subsequently became short/missing. Please investigate this matter urgently and confirm in writing where my funds are currently located. I am prepared to provide the screenshots of the transaction history and any other information reasonably required to investigate the issue. I have also already completed the account identification verification process. I hope 1win will resolve this matter promptly and restore any funds that have been incorrectly withheld or removed from my account. I haven’t been looked out with this isuue and i expect a response in forwarding my funds back to my account. Thank you. I look forward to your detailed response. Kind regards, Account ID: 96639266 1win Account Holder