Hugol Posted Sunday at 07:52 AM Hugol Posted Sunday at 07:52 AM Hi everyone, I’m a VIP player and I’m wondering if anyone else is in the same situation as me. I’ve deposited a lot of money, but I get absolutely no response from the VIP team. They keep telling me someone will contact me, but I just keep waiting and nothing ever happens. Is anyone else experiencing this, or is it just me? Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/ Share on other sites More sharing options...
Daniel Diaz Posted Sunday at 08:20 AM Daniel Diaz Posted Sunday at 08:20 AM How to get vip 28 minutes ago, Hugol said: Hi everyone, I’m a VIP player and I’m wondering if anyone else is in the same situation as me. I’ve deposited a lot of money, but I get absolutely no response from the VIP team. They keep telling me someone will contact me, but I just keep waiting and nothing ever happens. Is anyone else experiencing this, or is it just me? Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14843 Share on other sites More sharing options...
Ivan 1win Posted Sunday at 08:26 AM Ivan 1win Posted Sunday at 08:26 AM 34 minutes ago, Hugol said: Hi everyone, I’m a VIP player and I’m wondering if anyone else is in the same situation as me. I’ve deposited a lot of money, but I get absolutely no response from the VIP team. They keep telling me someone will contact me, but I just keep waiting and nothing ever happens. Is anyone else experiencing this, or is it just me? Good morning! Could you please specify the matter you’ve been discussing with our support team? Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14844 Share on other sites More sharing options...
Hugol Posted Sunday at 08:35 AM Hugol Posted Sunday at 08:35 AM 8 minutes ago, Ivan 1win said: Good morning! Could you please specify the matter you’ve been discussing with our support team? My account ID is 7200920. I have contacted VIP support several times because I deposit a significant amount of money and would like personalized assistance. Each time, I’m told that I have a personal VIP manager who will contact me, but nobody ever does. I never receive any offers, bonuses, or communication. I don’t understand how a VIP player can be left without any follow-up while being repeatedly promised that someone will get in touch. I would like my personal VIP manager to contact me 14 minutes ago, Daniel Diaz said: How to get vip 14 minutes ago, Daniel Diaz said: Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14845 Share on other sites More sharing options...
Hugol Posted Sunday at 08:46 AM Hugol Posted Sunday at 08:46 AM My account ID is 7200920. I have contacted VIP support several times because I deposit a significant amount of money and would like personalized assistance. Each time, I’m told that I have a personal VIP manager who will contact me, but nobody ever does. I never receive any offers, bonuses, or communication. I don’t understand how a VIP player can be left without any follow-up while being repeatedly promised that someone will get in touch. I would like my personal VIP manager to contact me quickly! Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14846 Share on other sites More sharing options...
Ivan 1win Posted Sunday at 09:02 AM Ivan 1win Posted Sunday at 09:02 AM 15 minutes ago, Hugol said: My account ID is 7200920. I have contacted VIP support several times because I deposit a significant amount of money and would like personalized assistance. Each time, I’m told that I have a personal VIP manager who will contact me, but nobody ever does. I never receive any offers, bonuses, or communication. I don’t understand how a VIP player can be left without any follow-up while being repeatedly promised that someone will get in touch. I would like my personal VIP manager to contact me quickly! Please reach out to the support team. Unfortunately, I can’t help with assigning a manager, as this is handled exclusively by our support team. If you’ve already submitted a request, please wait for their response. Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14847 Share on other sites More sharing options...
Hugol Posted Sunday at 09:10 AM Hugol Posted Sunday at 09:10 AM 7 minutes ago, Ivan 1win said: Please reach out to the support team. Unfortunately, I can’t help with assigning a manager, as this is handled exclusively by our support team. If you’ve already submitted a request, please wait for their response. I understand that there’s nothing you can do personally. I’ve already contacted support several times, and they always tell me I have a personal VIP manager who will contact me, but nobody ever does. That’s why I’m posting here. I’m trying to find out if other VIP players are in the same situation. Honestly, it makes me feel completely abandoned, and it’s making me question how reliable this casino really is. Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14848 Share on other sites More sharing options...
Ivan 1win Posted Sunday at 09:17 AM Ivan 1win Posted Sunday at 09:17 AM 6 minutes ago, Hugol said: I understand that there’s nothing you can do personally. I’ve already contacted support several times, and they always tell me I have a personal VIP manager who will contact me, but nobody ever does. That’s why I’m posting here. I’m trying to find out if other VIP players are in the same situation. Honestly, it makes me feel completely abandoned, and it’s making me question how reliable this casino really is. I understand your concern. Assigning a personal manager may take some time. If it’s been more than a week since you contacted support, please try reaching out to them again. Rest assured, you will be assigned a manager—you just need to wait a little longer. 🫡 Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14849 Share on other sites More sharing options...
Hugol Posted Sunday at 06:17 PM Hugol Posted Sunday at 06:17 PM 8 hours ago, Ivan 1win said: I understand your concern. Assigning a personal manager may take some time. If it’s been more than a week since you contacted support, please try reaching out to them again. Rest assured, you will be assigned a manager—you just need to wait a little longer. 🫡 J’ai de nouveau contacter à plusieurs reprises le support VIp , on me répète toujours la meme chose et rien n’avance , mon manager vip personnel ne me contacte pas ! Quel est l’intérêt de jouer chez vous…? Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14870 Share on other sites More sharing options...
Ivan 1win Posted Sunday at 07:43 PM Ivan 1win Posted Sunday at 07:43 PM 1 hour ago, Hugol said: J’ai de nouveau contacter à plusieurs reprises le support VIp , on me répète toujours la meme chose et rien n’avance , mon manager vip personnel ne me contacte pas ! Quel est l’intérêt de jouer chez vous…? Comme je l’ai indiqué précédemment, votre problème ne peut pas être résolu sur ce forum. Seuls nos collègues du service d’assistance peuvent vous aider. Merci de patienter si vous les avez déjà contactés. Link to comment https://invision.prod.aws.1winforum.com/topic/1720-vip/#findComment-14872 Share on other sites More sharing options...
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